Hey guys just copy JivoChat ty xoxo Customizable pre-chat entry fields (Phone number, Order number etc.) Customizable pre-chat bubbles Customizable actions (Popup message for x amount of time on site, if pre-chat bubble is clicked display this next message and bubbles etc.) Pre-Chat labels (if customer clicks a "Service" pre-chat bubble, that is then assigned to agents with that label permission, basically, chat departments) Ability to create a ticket for the current client/chat and then notify the client/chat in the LiveChat of the ticket creation Show status of customer (still on site/offline and current/previously viewed pages) If customer is offline, send current message to their email with a transcript Ability to contact customer on Facebook or WhatsApp (If customer is offline, send future correspondence via those channels, or select which channel your response will be sent to) Live refreshing of incoming chats First agent to respond to a chat is assigned that chat in "My Chats" Ability for clients and agents to paste images that get embedded - without having to attach it
