Auto-translation improvements | Voters

Auto-translation improvements

complete

Artem Verovenko

Ability to translate text automatically to a preferred language (and vice-versa) at the point of opening a ticket, without having to click the "Translate" button.

June 2, 2020

Herman Nefedov

marked this post as

complete

Dear Customers,
This has been implemented.
To learn more about how activate it, please check https://docs.replyco.com/main-sections/administrative-processes/company-settings#auto-translation-feature.
Please be informed that this feature is currently in the Beta stage. In case of any issues, kindly report them to our Support Team.

Herman Nefedov

marked this post as

in progress

Herman Nefedov

marked this post as

under review

Avalla Limited

Please can we get this feature enabled, we where not aware this was not already a feature in replyco and was the most used feature in software we have used in the past.

Dominic Rannie

Additionally, the entire ticket thread should be translated so that it is possible to read the whole case without needing to translate each message. Apologies if this is exactly what was meant in the first place!

Dominic Rannie

It would be good if you are also told which language the original text is in so that it is easier to make sure the response is in the correct language.

Tom

Dominic Rannie Also if it allowed you to manually change the detected language it translated from as sometimes it’s incorrect.

Andrii Kornytskyi

Tom this feature is going to be released in production shortly.

Nigel Mullen

Agreed - should be option to make it auto

hawkeyetrading

Great idea 👍🏻