Automation Rules - Multiple items in a condition
complete
M
Matthew St.Germain
When creating rules to auto-archive junk mail, for each subject, person, or item I am looking to "block", I have to create a new and/or statement. I think it would be easier if we could just add commas or quotes "" or some way to delineate between items. An example would be us wanting to block junk mail in Shopify where the subject contains "ocean freight" and another subject would be "webinar invitation". Right now, I have to create two whole And/Ord statements. If we could just add a comma between both items in the subject contains field, it would save a bunch of clicking/adding/editing. See attached example of what is now and what I am attempting to explain.
H
Herman Nefedov
complete
Dear Customers,
This has been implemented:
https://roadmap.replyco.com/changelog/auto-responder-new-or-condition-for-more-complex-rules
In order to insert multiple words or phrases into the same line, please use the ";" sybol, for example:
Text Contains
word1;phrase two;phrase three;word2;word3
H
Herman Nefedov
Merged in a post:
Create Auto-Response Using Existing Rules
Isabel Battista
Currently, auto-responses can only be created using AND criteria. So, for example, I wanted to send auto-send a message in response to a question about authenticity, I would want to look for "authenticity" OR "authentic" OR "fake" OR "genuine". At the moment that would mean creating 4 separate auto-responses. A way i think would be great to solve this is to use the rules used to assign a label. I.e. we have a rule that assigns all authenticity-related queries to a label called "Authenticity Questions". The auto-response rule could then say, if a ticket is assigned to x label (in this case, "Authenticity Questions), send y template. This would allow for the use of both AND or OR rules in one, and take away the need to write one rule to assign the label, and then at least one more to create an auto-response.