Bulk open tickets in new tab
Nilesh Vagadia
To make messaging faster, I usually open a bunch of tickets in a new tab, so they are pre-loaded when I get to them, send the template message and then move on to the next tab (next ticket), all without having to wait for 'processing' and the loading.
I would like a button to open the checked tickets each in a new tab, rather than me ctrl+clicking on each ticket to be opened in a new tab.
Nilesh Vagadia
Andrew Kornytskyi I can see if we right click, we can open a single ticket in a new tab.
However, if there are specific ones checked can you open them in a new tab in bulk. Like the attached.
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Herman Nefedov
Nilesh Vagadia: Hello there Sir,
One of the biggest concerns is that our users might tick too many tickets and open them at once.
Imagine ticking hundreds of tickets and then clicking this button by accident. There could be various results, from machine's dramatical performance drops (because even 10 tabs opened simultanuously cause huge inconveniences on some machines), till virus & unexpected/unwanted behaviour reports from browser's side.
Artem Verovenko
Hi all, thank you for the feedback provided. We're are working really hard to get the loading times down across main screens of the app. You should expect significant improvements over the next 2-4 weeks. Would greatly appreciate your continuous feedback on this matter.
Best regards,
Artem
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Dominic Rannie
I know this is obvious, but I think the real issue here is the load times for opening tickets....
Andy Blackett
Dominic Rannie: in full agreement, its painful sometimes. Ive tried other software solutions over the years and none have this issue - I cant believe its this bad
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John Carroll
Andy Blackett: Ticket list and ticket load times can be painful, consistently worse that our last system and we have been using ticketing systems for many years. When you first open a ticket, it really takes too much time to work out the history of the ticket as the view is so cluttered. Auto-replies should be moved into actions for a start and I think all actions should be moved from the ticket view into a ticket action log accessed via a dedicated button to clean up the ticket view. This would result in the bottom automatically opened ticket being the actual customer enquiry and a clearer history. A button to expand all history is really a must. There should also be a per user setting for foreign languages, show translated view or original (per language). We have multilingual team members but they don't all have the same language skills so will require certain languages auto-translated. Happy to discuss further with ReplyCo offline.
Nilesh Vagadia
John Carroll: I have created a feature request for most of the things you have said, and would be very helpful.