Increase Case Upload Frequency
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Scot Wucher
As of now it takes upwards 60 minutes for cases to load into the UI. This is by design, I've been told. Need it to be quicker. Two reasons: Some returns we just refund and don't want to pay for a return label/get item back. eBay auto approves these returns and sends the buyer a label that I have to now pay for because we are slow to respond. Second, we see the ticket in the queue and must look at it for an hour until the case finally loads. Need to get the cases refreshing more often.
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steven fitzgerald
this is still the same 2 years on, cases never appear in the mornings, have to wait for over an hour for them to pull through, also return cases still show as "INR" instead of as a return. still get errors on foreign cases that have never been resolved by replyco.