Product Performance Report based on ticket issues
H
Herman Nefedov
Merged in a post:
New Dashboard report - % of tickets/sales.
H
Herman Nefedov
The report that shows what products produce the most tickets based on a percentage of sales instead of just raw number of tickets submitted.
In other words, the ability to see what items have the most “issues” by having a % of tickets/sales for each product and be able to sort by that % to see which products are causing the most tickets to be generated.
H
Herman Nefedov
Merged in a post:
Products creating the most tickets report
J
Jack Demetri
In Sales Reporting, to have the top prodcutch which are creating tickets. With specific columns ( Products/ Sales/ Total Value/ Tickets Created/ Contact Rate
H
Herman Nefedov
Hello there Admin Team,
Thanks for your feature request. But could you kindly describe how does this process looks like from your side in detail?
In order to achieve the scenario you described, many of our customers use the Custom Fields functionality. To learn more about this, please visit:
https://docs.replyco.com/main-sections/organizing-and-automatization/tickets/organizing-tools#custom-fields
Nettl of Weymouth
a nice KPI