Starred messages
complete
H
Herman Nefedov
complete
Dear Customers,
This has been implemented.
To learn more about how the Starring feature works, please check this article:
https://docs.replyco.com/main-sections/organizing-and-automatization/tickets/organizing-tools#starred-messages
Kindly refer to the Starred Messages section.
H
Herman Nefedov
in progress
Andrii Kornytskyi
planned
H
Herman Nefedov
Additional suggestion:
To be able to "star" certain customers, so tickets related to them would be starred automatically, unless you unstar a customer.
H
Herman Nefedov
Merged in a post:
Reply notifications
Craig McCormack
It would be great if there was an option that could be selected that would ping you an email if somebody replies to a ticket that you want to treat as a priority.