Feature Requests

At this moment, we have the general metrics under the Dashboard > Overview section showing the percentage of responded tickets within & over SLA. It would be great to have more improved metrics for each user and show the count of responded tickets.

At this moment, the "Sent messages" metric in the Dashboard > Users section is not clickable, and we can't check the list of the tickets which were responded by users. It would be great to have such an ability.

Data from the Dashboard's Overview, Performance, and Users tab to have a downloadable report for better tracking and reporting of user activity.

In the overview dashboard. The "Not Resolved Tickets" figure is quite deceptive as it includes archived tickets. Which technically have been 'resolved' in a way, normally spam / automated rules. These messages are not requiring a response and have been actioned by means of archived so should not be included in the not resolved figures.