Feature Requests

Created based on the customer's feedback. We’d like to suggest an enhancement to the ticket view: currently, the scroll bar inside tickets is quite thin, making it challenging to click and scroll through the ticket details. It would be more convenient if the scroll bar could be made wider for easier navigation up and down the ticket content.

I would like my replyco tab to refresh itself and a bell to sound when I am on another tab in the browser after a new mail comes in. Currently I have to rely on third party extensions to refresh the page and I have not yet found an extension (which actually works) to play a sound when the page changes as the element construction of replyco defeats the simple page hashing that the better tab refresh extensions use.

It would be great if every account could individually customize the emojis available in the message editor. For example, I always use the same 10 or so emojis that match my brand. But none of these can currently be selected in Replyco. So it would be very helpful and would save me a lot of time if I didn't always have to copy them into the message from a different document (which I do!), but could store them directly in Replyco instead to always have them on hand.

Add sorting buttons to all ticket list columns:

An ability to modify labels further by adding icons to labels.

Dear ReplyCo Team, We noticed we lose a minute or two daily by scrolling threads of multi-message cases we are viewing up to the very top until the "Add note" ("+") button on the top-right vertical toolbar shows up, so that we can add a note regarding the currently viewed thread for our colleagues to see. If that button was on the top-right HORIZONTAL toolbar that is always visible, we would be able to add an in-line case thread note even from the very bottom (most recent or oldest) message of the case thread we're working on.

When a template containing tags is selected, the text box fills in with the template mentioned. However, the data is not pulled for those tags until after the message has been sent. I'd like for this behavior to be adjusted, and for the tags to be pulled the moment the template is selected, prior to the dispatch of the message. This behavior imitates the design in eDesk, and I believe has certain advantages, that make responding to customers more efficient, and confidence. At the moment, you are forced to double-check each sent message and potentially cancel it, in such cases that the data was not pulled correctly. Either due to lack of order attachment, or synch error leading to it missing from the ticket. This means that the current workflow is as follows: Read thread > select response > send response > double check response > potentially cancel response due to the lack of data. Instead of the more efficient Read thread > select response > check whether the data is filled > send response Additionally, this makes it impossible to safely take advantage of account settings -- Automatically Return to Ticket List After Resolving -- Automatically Return to Ticket List After Sending Message

As per the title. At the moment, when a user responds to either an instant message or a case, it is not possible to check which specific user has written the message. Please adjust both of those interfaces to display the name of the user and perhaps a default avatar of some kind.

Move the response box to the bottom. Add all the sent, received message details. See attachments old to new

To make messaging faster, I usually open a bunch of tickets in a new tab, so they are pre-loaded when I get to them, send the template message and then move on to the next tab (next ticket), all without having to wait for 'processing' and the loading. I would like a button to open the checked tickets each in a new tab, rather than me ctrl+clicking on each ticket to be opened in a new tab.